KegWorks Reviews

What a horrible company. They place orders with manufacturers, forget about the order, don't communicate with the customer and then are surprised when a customer calls in about an order that is a month old that hasn't shipped. They tell you that since the customer (me) didn't call in to check on the order, they're not responsible for the delayed shipping. Of course I did the same thing assuming they were a professional company with a system in place to prevent this. Then, they blame the "pandemic" for production delays (That excuse expired at least 6 months ago) & offer a measly 10% off for their incompetency. It's funny how these "production delays" solved themselves the morning after I called checking on the order. They can't even own up to a mistake and try to make a customer happy. I smell bankruptcy in the near future if they deal with competent customers. I would highly suggest you use a different company.

Very disappointed to say the least!For the second time now I was given an empty cylinder for co2 exchange.Bad enough it’s empty but I found out on Super Bowl Sunday morning.I’ve built several kegerators using their products.NEVER AGAIN!!!!!

I order a 4 faucet all glass absinthe fountain from kegworks. And of course FedEx treated like a.football and it was completely shatteted. I contacted customer care. And they answered in within 24 hours. They asked for pictures, which I provided and within 24 hours they shipped a new one with extra packaging care and lableing. It arrived today 09/05/2020.I assembled it and am using it now. It is a very nice quality all glass Absinthe 4 faucet Absinthe fountain. Cost about 40-50% less than Amazon. Or Alandia. And the customer service was just as good. This seller rivals some of the best sites out there. And the quality and customer service is just as good. I had no problems getting the damaged fountain replaced. I love the fountain. And if you know how to handle glassware. Then save yourself some $/ kegworks is a legitimate seller with customer service just as good as anyone else on line. Try them I think you will come to the same conclusion as me. And if YOU love Absinthe and want to prepare it in the traditional way than this fountain looks and functions and is made to the same quality as alandia .Try kegworks they do not dissapoint!!!!!!!. Don't believe me,than import one at twice the price and wait twice as !ong. For delivery. And if it is damaged wait a month for the competitors replacement when a U. S. A based company like kegworks will get you what you want in 1/2 the them and 1/2 the price
Satisfied Customer
Kevin C Heel
Baltimore, MD. U. S. A
Buy American and save an American JOB!!!!
Kegworks.com

I'm not saying don't buy from them I'm just saying this experience was subpar and their nonchalant approach didn't make me feel like they were actively trying to fix their mistake. Ordered the item July 13,20 was charged immediately, its now Aug 27th and they are hoping it gets shipped by Monday but they really cant say.
I want to right a novel about how annoyed I am at their blatant lack of concern, but instead I'll say they took no responsibility for their mistake and just kept blaming the manufacturer and telling me it wasn't personal. Which was actually insulting that they assumed my intelligence was so low I couldn't fathom that they actually just messed up and were trying to hide it.

They don’t stand by their products. Hid behind an Amazon reseller versus replacing a $25 faulty item. Plenty of other companies stand by their products. Shame, Kegworks, Shame.